The ORDER Frequently Asked Questions

Do I need an account to place an order?

Yes. An email address or a telephone number is all you need to register for a Anfamily Flower Dock. You can after that begin including your favored products to your buying cart as well as obtain them supplied to your front door.


Can I terminate my order?

After positioning an order, your products will certainly be swiftly planned for send off.

If you transform your mind prior to delivery, you can terminate orders by:

  1. Click the "Orders" symbol and also most likely to your order web page.
  2. Locate the order you wish to terminate and also enter its information web page.
  3. Click "Terminate Order" near the bottom.
  4. Send your termination demand
  5. As soon as your demand has actually been approved, please permit as much as 7 service days for the reimbursement to show up in your account.

Can I make changes to my order?

If you intend to scuff or terminate it after the thing being sent off, please get in touch with our customer service asap.

How to obtain a billing?

Once your orders are finished, please contact our customer service to obtain a bling asap.

When can I comment on my order?

Comments can be left after confirming receipt.

How to leave comments?

  1. 1. Click "Orders" and also locate the order you wish to talk about in the order facility.
  2. 2. Click "Leave evaluation" in the order listing or order information to go into the remark location.
  3. 3. Select the celebrity score you wish to provide. Under the celebrity score you can explain the products, solutions, as well as make use of experience that you got.
  4. 4. Click "Send" to finish the remark.

How to check order status?

In the Order Status of the order information, you will certainly see the standing of the equivalent order:

  1. Pending Repayment - Normally the order will certainly be immediately terminated if it is not spent for greater than 24-hour. The particular time goes through the countdown suggestion.
  2. Pending Delivery - The vendor is refining the delivery, as well as will certainly deliver the bundle immediately.
  3. En route - Your order has actually been delivered, you can click "Delivery Information" in the order to inspect the logistics info. Click to discover just how to watch logistics
  4. Supplied - When you validate the invoice, the order standing will certainly alter to "Obtained" and also you can leave a remark.
  5. Cancelled - consists of unsettled terminated orders and also reimbursed orders.
  6. Partly Supplied -The vendor divides the product right into several bundles for shipment, several of which have actually not been delivered yet. When all the things in the order have actually been delivered, the order standing will certainly alter to En route.